DWC Delivers: From a Weekend Email to a Trusted Partnership

Some partnerships start with a handshake. This one began with a Saturday morning email.

For one distributor, a weekend request showed just how quickly DWC could support them. What started as an urgent ask grew into something stronger—a partnership shaped by responsiveness, reliability, and follow-through.

A Saturday Morning Email

A burned-out cable knocked out power at a customer’s warehouse, and the distributor needed VNTC fast. With every hour of downtime adding cost and pressure, they turned to DWC.

The Right Cable, Right on Time

We jumped into action. DWC Account Manager Joe Von Kennel confirmed availability, sent over the specs, and arranged a warehouse pickup within hours. The distributor had what they needed by that afternoon, allowing their customer to begin restoring power right away.

One Order Turned Into Ongoing Trust

That fast response made a lasting impression. Since that weekend, the distributor has continued to rely on DWC—not only for stocked product, but for timely quotes, clear communication, and a team that’s always ready.

Why It Matters

When your customer is counting on you, you need a supplier who moves just as quickly. That’s how we approach every order, weekday or weekend—helping you keep projects moving and customers satisfied.

When timelines tighten, DWC delivers. See how our 24/7 Emergency Services keep you covered.