Last month we asked you about our customer service, stock, what we could do better for you and more. We told you to let us have it because we’re big kids and could take it. Over 300 of you dished it out in just a few hours. . . And we’re happy you did. Here are the results of YOUR feedback for 2017.
Where does DWC rank on your totem pole?
Many of you said that we were number 1. However, there is certainly some room for growth here. If we are number 2 or lower on your totem pole, please know that we will continue to work toward getting to that number 1 spot. We want to be your “go to!”
How do you rank our customer service?
This brought tears to our eyes. DWC strives for exceptional customer service. The blue on that graph is so beautiful! We’re going to work on the red. . . Good might be acceptable for others, but it isn’t our thing.
When you think of DWC, what comes to mind?
The majority of you answered that you think of DWC for industrial and residential wire & cable. That’s great, because we sell both! If you weren’t aware of our product offerings, talk to your account manager or check out our online product catalog. You can also learn about all the products we sell at distributorwire.com. Our videos are a great tool for anyone wanting to know more about wire & cable. Don’t forget, DWC is also able to dye, stripe and twist wire and there is no additional charge to cut to length!
What would make our customer service better?
We had some suggestions here, like putting a DWC Cable Distribution Center across the street from your location. Someone mentioned that we should have two Robert Saldis! (Robert is one of our Account Managers.) Great suggestions! We would love to be next door to each and every one of you. Plus, two Saldis? Sounds like a party! On a side note, Robert is a twin, so there actually are two Saldis…
In all seriousness, some of the things mentioned here were more frequent visits from your account manager and more local stock. We hear you. Jack Pando, former Account Manager, has stepped up to a business development role and will be traveling the U.S. to check in with you. Plus, DWC is committed to growing its inventory. We asked you about the products you are looking for and our procurement department is looking over your suggestions with a fine toothed comb! We will have some exciting announcements about this before the end of the year.
(Believe it or not, you also mentioned that you’d like free candy. We’ll get our Marketing Team on it!)
We want more feedback. Let us have it.
One of DWC’s values is Build 2 Rebuild. We are always looking for ways to make our customers happier and give them the most exceptional customer service possible. We can only do that with your help. If you didn’t participate in giving us feedback, you didn’t miss the boat. Send us your concerns, questions and good thoughts anytime! Talk to your account manager or call and ask for our Marketing Director, Tina Thorpe or Director of Sales, Keegan Bast. They love to talk about DWC, the good, bad and the ugly. Go ahead, let us have it!